Terms of Service
Last updated: December 24, 2025
These Terms of Service ("Terms") govern your use of Prolinq, the AI-powered customer service platform operated by VantaRock Studios, including our website, services, and applications (collectively, the "Service"). By accessing or using our Service—including by signing up—you agree to be bound by these Terms. If you do not agree with any provision of these Terms, you must not use our Service.
1. Description of the Service
VantaRock Studios operates Prolinq, a software-as-a-service platform that allows businesses and individuals to register and provide business information—including name, location, contact details, service descriptions, frequently asked questions, and telephone numbers. Prolinq facilitates the integration of this data with an AI-powered customer service chatbot that responds to customer inquiries and, where applicable, supports booking functionalities. The chatbot, which is powered by OpenAI, may generate responses that are inaccurate or not suitable for your needs; such generated information is provided for convenience only and does not have any legal effect.
2. Beta Service and Pricing
The Service is currently offered on a beta basis at no charge. During this beta period, you may access and use the Service free of charge. VantaRock Studios reserves the right to transition the Service from beta to a general release at any time, at which point pricing and subscription terms may be introduced. Beta users will receive an additional one (1) month of free access to the Service after the beta period concludes and pricing is implemented, provided they continue to maintain an active account. VantaRock Studios will provide reasonable advance notice to beta users prior to the implementation of any pricing changes or the termination of the free beta period. Your continued use of the Service following any such changes will constitute your acceptance of the new pricing or subscription terms.
3. Eligibility and Account Registration
Eligibility:
You must be at least 18 years old or have the legal capacity to enter into a binding agreement in your jurisdiction. By using our Service, you represent and warrant that you meet these requirements.
Registration:
To use certain features of our Service, you must create an account by providing accurate and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to promptly notify VantaRock Studios of any unauthorized use of your account.
4. User Responsibilities
Accurate Information:
You are responsible for ensuring that the business information provided is accurate and up to date. Inaccurate or incomplete data may affect the functionality of the chatbot and the overall customer service experience.
Compliance:
You agree to use our Service only for lawful purposes and in compliance with all applicable laws and regulations. You are prohibited from misusing the Service, including but not limited to, transmitting harmful or unlawful content, interfering with or disrupting the Service, or violating any third-party rights.
Consent to Privacy Policy:
By using our Service, you confirm that you have read and agree to our Privacy Policy, which is incorporated herein by reference.
5. User Content and Data
Business Information:
The information you provide during registration and subsequent use of the Service is considered your "User Content." You retain ownership of your User Content, subject to the rights granted to us under these Terms.
Customer Data:
In cases where customer information is collected (e.g., for booking requests), only the customer's telephone number and, if provided, their name will be stored. Chat logs generated from customer interactions are accessible to the business via their dashboard and are retained for 30 days before automatic deletion.
Responsibility:
You are solely responsible for the accuracy and legality of any content you submit. VantaRock Studios is not responsible for the content submitted by users.
6. Third-Party Services
VantaRock Studios relies on third-party providers to support and enhance our Service. While we work to ensure that these providers adhere to robust data protection and security standards, our Service may integrate with external systems for messaging, chatbot functionality, and database management. The operation of the Service—including any data processing by third parties—is subject to the terms of our Privacy Policy. We are not liable for the practices or performance of any third-party service providers.
7. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. VANTAROCK STUDIOS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. VANTAROCK STUDIOS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU ACKNOWLEDGE THAT THE CHATBOT, WHICH IS POWERED BY OPENAI, MAY GENERATE INFORMATION THAT IS INACCURATE OR INSUFFICIENT, AND SUCH INFORMATION IS PROVIDED FOR GENERAL INFORMATIONAL PURPOSES ONLY.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VANTAROCK STUDIOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO CEASE USING IT.
9. Indemnification
You agree to indemnify, defend, and hold harmless VantaRock Studios and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Service, your User Content, or your violation of these Terms.
10. Governing Law and Dispute Resolution
These Terms and your use of the Service shall be governed by and construed in accordance with the laws of Georgetown, Guyana, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the courts located in Georgetown, Guyana, and you consent to the jurisdiction of such courts.
11. Modifications to the Terms
VantaRock Studios reserves the right to modify or update these Terms at any time. Any material changes will be communicated via our website and/or through email notifications to registered users. Your continued use of the Service after such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.
12. Termination
VantaRock Studios may suspend or terminate your account or access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, the Service, or our business interests. Upon termination, your right to use the Service will immediately cease.
13. Contact Information
If you have any questions or concerns regarding these Terms or the Service, please contact us at:
Email: support@vantarock.com